Mobile Banking FAQs

Getting Started
Account Access
Bill Payment and Transfer
Customer Support

Getting Started

Q: What is Mobile Banking?
A: Mobile Banking allows you to view account information, transfer money and pay bills from certain supported mobile devices.

Q: What functions can I perform with Mobile Banking from my mobile device?
A: You can view your account balance, view history, transfer between accounts, and pay bills.

Q: Do I have to be an Online Banking user to enroll in Mobile Banking?
A: Yes. Mobile Banking is an additional feature of Online Banking.

Q: How do I enroll in Mobile Banking?
A: Log in to your Online Banking account.
  1. Click Welcome at the top of the page
  2. Click on All Services & Settings
  3. Look for Mobile Management
  4. Follow steps provided on screen

Q: Can I enroll for Mobile Banking quickly?
A: Yes. It only takes a few minutes. Once the online enrollment is complete, you will receive a text including the link to your mobile banking site.

Q: Will I receive a confirmation once my Mobile Banking enrollment is complete?
A: Yes. Following Mobile Banking enrollment, two text messages are sent to the designated mobile phone.

Q: Is Mobile Banking free?
A: Yes! Mobile Banking is free of charge from FNBC. Standard SMS Text Messaging and Web Browser application fees from your mobile phone provider may still apply.

Q: How do I get the Mobile App for my iPhone or Android?
A: Search for "First National Bank of Crossett" in the iPhone App store and in the Android Market.

Q: How do I log in to Mobile Banking through the App?
A: Select our "Mobile Banking" icon that is downloaded to your mobile device. Enter your phone # and activation code received during enrollment for a one time activation. Then login using your OLB ID and PW. 

Account Access

Q: Can I view all my accounts through Mobile Banking?
A: Yes. You can view all accounts through Mobile Banking that you view through FNBC Online Banking.

Q: Can I view transaction history on Mobile Banking?
A: You can access transaction history by selecting an individual account from the “Accounts Balance” screen.

Q: How current is the Mobile Banking balance information?
A: Each time you log in to Mobile Banking, the most current balance will be displayed.

Q: How many incorrect login attempts will result in a Mobile Banking “lockout?”
A: Three unsuccessful attempts will result in a Mobile Banking “lockout.”

Q: I changed phones. How do I get a new activation code for Mobile Banking?
A: Download the app on your new device. Log in to Online Banking, click Welcome, select All Services & Settings, Click on Mobile Management, select Get Activation Code.

Bill Payment and Transfer

Q: Can I pay bills through Mobile Banking?
A: Yes. Select Pay Bill, add a Payee, then follow the steps provided on the screen.

Q: How do I know that my Mobile Banking transfer or bill payment was successful?
A: Upon successful completion of the transfer or bill payment, a confirmation message displays on the screen.

Q: Are Mobile Banking transfers immediate?
A: Mobile Banking transfers are posted to your account(s) in the same manner as if they were made through FNBC Online Banking.

Customer Support

Q: Is Mobile Banking safe? 
A: Yes. Mobile Banking is safe and secure. Mobile Banking is protected with state-of-the-art security technology. A unique activation code is issued for each device to access account information. All data saved on your mobile device is encrypted. This ensures that if the mobile device is lost or stolen, the data stored locally for the Mobile Banking application is unreadable.

Q: Will my account information reside on my mobile device?
A: No. Your account information is not stored on your mobile device. The only information that is stored on your mobile device is personal preferences such as account nicknames.

Q: What if my mobile device is lost or stolen?
A: Even though account information is not stored on your device, there are a few steps you can take to remove any Mobile Banking information from your device. To remove any information from your mobile device, follow these steps:
  1. Log in to FNBC Online Banking
  2. Click Welcome
  3. Select All Services & Settings
  4. Select Mobile Management
  5. Select disable or remove mobile device

Q: Can I safely recycle or dispose of my mobile device if it has Mobile Banking on it?
A: Although your information is stored securely on your mobile device, we recommend that you wipe your phone of any personal or sensitive information prior to recycling or disposing.

Q: Can I transfer Mobile Banking to my new mobile device with the same phone number?
A: Yes. Log in to your FNBC Online Banking account, select mobile enrollment, select add device.
  1. Download the app on your new device
  2. Log in to Online Banking
  3. Click Welcome
  4. Select All Services & Settings
  5. Select Mobile Management
  6. Select Get Activation Code

Q: I have closed my accounts with FNBC. Do I need to also remove the Mobile Banking application from my mobile device?
A: We recommend that you delete Mobile Banking from your mobile device if you have closed your FNBC account(s).