Ask FNBC!

Select from the frequently asked questions below to find the information you're looking for. If you don't find the answer you're looking for please use the search feature or contact us.

How can I move my accounts to FNBC?

It's not as difficult as it may seem to move your accounts from another financial institution to FNBC. Come to one of our locations and we'll walk you through the process step by step. We'll help you move your direct debits, bill payees, and personal information to FNBC and then help you understand what you need to do to close your accounts elsewhere.

Can I bank at another FNBC location even if I didn't open my accounts there?

Customers can perform most standard banking transactions at any FNBC location.

How do I stop payment on a check?

If you need to stop payment on a check that has been lost or is no longer valid, you should stop by one of our locations and speak to a customer service representative or log into Online Banking. Be sure to bring the check number, dollar amount and date on the check, and the payee. There is a fee for all stop payments placed on accounts.

What is the difference between current balance and available balance shown on my account?

When viewing your online banking account balance, you may notice a difference in your current balance and your available balance. This difference indicates funds in your account are on hold. Holds result from a deposit where a portion of the funds are placed on hold or when you use your Debit card for a purchase and the merchant requests an authorization on the amount of the purchase. The dollar amount on hold will show up in your online banking as pending until we receive the copy of the transaction that you authorized or the held funds from a deposit are released.